Collaborative Incident & SLA Network

Connect the Dots in Multi-Vendor Incidents.

Stop the blame game. TixTriage brings banks, core tech providers, and business clients into one live, air-gapped operations network.

Banks & FIs

Lead operations, track SLAs, and invite partner networks.

Core Vendors

Air-gapped queue with live timers and war rooms.

Vendor Access →

End Clients

Direct support, real-time ticket updates, zero noise.

Client Portal →

Automatic GLBA Privacy Scrubber

Contractual SLA Penalty Recovery

Instant Magic-Link Onboarding

TixTriage Operations Portal

Enterprise Access

End Client / Retail Customer?

Product Inquiry & Demo

Book a Live Demo or Inquire About Your Institution's Stack

Curious how TixTriage integrates with your core banking processor (FIS, Fiserv, Jack Henry) or wire clearing pipelines? Submit your details below to schedule a walkthrough with our engineering team.

Q: How does the 3-way air-gap protect customer data?

External tech vendors never see retail account numbers or balances; automated GLBA/NPI filters redact sensitive tokens before transmission.

Q: How are vendor SLA penalty credits computed?

Our engine monitors response and resolution timers against contractual thresholds, generating financial breach ledgers automatically.

Schedule Demo or Submit Questions

Direct response from our platform engineering team

1-Day Reply

Platform Capabilities at a Glance

Built specifically to coordinate complex multi-vendor bank outages without downtime.

3-Way Air-Gapped Model

🔒

Zero Data Leakage

3-Way Persona Air-Gap

Bank teams get complete visibility. Vendors see only their tagged queues. Clients see clean, jargon-free progress.

🤝

Joint Triage

Multi-Vendor War Rooms

Tag multiple vendors (FIS, Finastra, Alkami) into one shared room. Compare logs and handshakes without finger-pointing.

⏱️

Automated Audit

Contractual SLA Clocks

Live countdown timers track P1/P2 breach limits and automatically tally contract penalty credits in real time.

🛡️

GLBA Compliant

Financial PII Scrubber

Automatic regex filters strip account numbers, SSNs, and routing balances before notes reach third-party engineers.

💥

1-Click Close

Blast Radius Clustering

Link customer complaints directly to upstream gateway failures. Resolving the parent closes all child tickets instantly.

⚡

Early Warning

Synthetic APM Probes

Continuous socket monitors ping FedLine and core wire nodes, alerting your NOC team before clients notice failures.

Pacific Crest Bank — Operations Hub

OCC Regulated

Orchestrate multi-party incidents, onboard vendors and customers, and track active SLA countdown timers.

Live Vendor Telemetry & Synthetic Health Probes

Connected Vendors

3 Active In DB

FIS Core, Finastra Wire, Alkami

Active Incidents

2 1 P1 Critical

Multi-Vendor War Rooms active

Closest SLA Deadline

1h 35m OBS-WIRE-0891

Contractual countdown timer

Financial Exposure

$125,500 Tracked

Aggregated blast radius impact

Multi-Party Ecosystem Onboarding

Onboard External Vendors & End Customers

Register a third-party technology provider (e.g. Core Banking, Digital Gateway, Wire Transfer). Defines their isolated backlog and contractual SLA penalties.

Vendor Organization Name *

Unique Vendor Code *

Ticket Prefix Code

System Tier

Support Protocol

Penalty Credit ($) *

Min SLA Target (%)

Primary Vendor Contact Name *

Primary Vendor Contact Email *

Master Service Request & Joint Observation Registry

Live consolidated incident queue across internal teams, external vendors, and clients

Ticket / Type	Subject & Latest Observation	Blast Radius	Vendors Involved	Severity	Status	SLA Clock	Action

/ Historical Audit Layer

Legacy Backlog Ingestion & Contract Penalty Audit

Import messy historical ticket dumps from ServiceNow, Jira, or Zendesk to calculate contractual penalty credits and uplift records to active war rooms.

Import External Ticket Export (CSV / JSON)

Normalizes disparate vendor status strings into standard lifecycle stages.

Upload Custom File

Automated Status Normalization Rules

ESC_VENDOR_L3 Mapped to: VENDOR_INVESTIGATING

AWAIT_CUSTOMER Mapped to: PENDING_BANK

RESOLVED_FIX_CONF Mapped to: RESOLVED

SEV1 / CRITICAL Target SLA: ≤ 4.0 Hours

SEV2 / HIGH Target SLA: ≤ 8.0 Hours

Vendor SLA Scorecard & Contract Penalty Ledger

Aggregated historical performance with dynamically calculated contract credit refunds

Vendor / System	Total Historical Tickets	SLA Met	SLA Breached	Compliance Rate	Avg MTTR	Contract Credit Due

Imported Backlog Records

Click "Uplift" to transition any historical backlog item into an active Page 2 observation war room.

0 Tickets

Legacy ID	Vendor Name	Title & Summary	Severity	Resolution (Hrs)	SLA Status	Action

Vendor Scoped Backlog — FIS Core Banking

Strictly air-gapped: You only see technical tickets and joint war rooms assigned to your organization. Customer PII is scrubbed before transmission.

Air-Gapped Scope

Assigned Vendor Service Requests & War Rooms

Post diagnostic logs, participate in joint triage, and update investigation milestones.

Ticket #	Technical Description	Severity	Status	Contract SLA	Action