# TixTriage (tixtriage.com)

> TixTriage is a multi-party B2B2C incident and vendor SLA orchestration platform purpose-built for financial institutions, core banking service providers, third-party fintech vendors, and enterprise banking customers.

## Platform Summary
Financial institutions operate complex vendor supply chains (core processing, wire gateways, mobile banking, card issuance) governed by strict regulatory oversight (GLBA, OCC, FFIEC) and contractual service level agreements (SLAs). When cross-vendor disruptions occur, institutions face blast-radius ambiguity, finger-pointing, and manual coordination delays.

TixTriage bridges this gap through a 3-way air-gapped collaboration model:
1. **Financial Institutions (Bank Ops)**: Command center visibility across all vendor outages, cross-ticket root-cause clustering, automated financial penalty credit audits, and real-time war room escalation.
2. **Core & Fintech Vendors**: Air-gapped technical queue displaying only assigned incidents, active P1/P2 contractual SLA response countdowns, and technical diagnostics without customer financial PII.
3. **End Customers / Banking Clients**: High-trust, sanitized support portal providing real-time status updates without exposure to back-office vendor disputes.

## Key Capabilities
- **Real-Time War Room & Pub/Sub Diagnostics**: WebSocket-driven collaboration between bank engineers and vendor NOC teams.
- **Contractual SLA & Penalty Engine**: Automated countdown timers calculating hourly SLA breach penalties and rebate credits in real time.
- **Automated Blast-Radius Clustering**: Correlates multiple retail client complaints (e.g., mobile check deposit errors) to upstream vendor outages (e.g., FedLine socket timeouts).
- **GLBA / NPI Privacy Scrubber**: Real-time redaction of sensitive financial identifiers (SSNs, routing numbers, account balances) before vendor transmission.
- **Outbound & Inbound Communication**: Outbound transactional magic links and alerts via Resend; inbound support inbox routing via Cloudflare Email Routing.

## Key Endpoints & Architecture
- **Web Interface**: https://tixtriage.com
- **Public API Documentation**: https://tixtriage.com/docs
- **Health Check**: https://tixtriage.com/health
- **LLM Full Documentation**: https://tixtriage.com/llms-full.txt