Air-Gapped Incident Triage Across Banking Ecosystems.
When a banking service fails, core vendors blame each other while customers suffer. TixTriage creates collaborative war rooms between banks, external technology vendors (FIS, Finastra, Alkami), and end clients with strict air-gapped PII isolation and automated SLA penalty calculations.
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Highlight Features & Capabilities
Engineered for financial institutions, multi-vendor banking chains, and third-party risk management.
3-Way Air-Gapped Persona Isolation
Bank Operations sees the global master view. External vendors see only tickets assigned to them. Customers see clean, sanitized status updates without technical jargon or vendor names.
Multi-Vendor Collaborative War Rooms
Tag multiple vendors into a single collaborative triage room (e.g. FIS Core + Finastra Wire). Vendors share network logs and test handshakes in real time without passing blame.
Contractual SLA Penalty Recovery
Real-time countdown clocks track response and resolution deadlines per vendor contract. Ingest historical tickets to automatically compute uncollected penalty credit refunds.
GLBA / NPI Financial PII Scrubber
Automated regex and heuristic scrubbers strip account numbers, SSNs, routing numbers, and balances before diagnostic data is transmitted to external vendors.
Blast Radius & Cascade Resolution
Cluster hundreds of incoming customer complaints under a single upstream vendor outage. Resolving the parent issue automatically resolves all linked customer tickets with verified notes.
Synthetic APM Probes & Telemetry
Continuous synthetic ping probes monitor core banking ports and wire gateway sockets, warning operations teams of latency spikes before customers report failures.
Full-Pipeline Requirements Blueprint
- Launch / Home screen sign-in & registration
- Role-based screen routing upon login
- Multi-party onboarding (Vendors & Customers)
- Customer service requests & vendor war rooms
- Historical backlog CSV import & status normalizer
- Fully mobile-responsive adaptive interface
- Real-time WebSocket Pub/Sub event bus
- Dynamic contractual SLA timer & breach alerts
- GLBA / NPI financial PII masking engine
- Blast radius financial exposure calculation
- Vendor SLA compliance scorecard leaderboard
- One-click cascade resolution to all linked issues
- Synthetic APM latency degradation simulator
- Multi-language translation engine (EN / ES)
- One-click bundled sample dataset ingestion
- Audit event immutable log trail